Refund policy

Thank you for your purchase of gifts that empower refugees and remake the world. We are grateful to partner in this work with you.

-If a product arrived broken or is different than what you ordered (as indicated on your email receipt), we are truly sorry! Please let us know about the error as soon as possible, and we’ll do everything to make it right—either replacing or correcting your order at no cost to you.

-If you purchased apparel from our store and need to exchange something for a different size, please place another order for the correct size and return your original purchase. Once we receive the return, we will refund you the purchase price of the product, minus the original shipping cost. Please send return(s) with a copy of your receipt or original order number to the following address:

SureShip
ATTN: RETURNS SFCG
9001 Hampton Overlook
Capitol Heights, MD 20743

-If you are not happy with your purchase, please let us know about it and we will do everything we can to make it right.

You can contact us at anytime at orders@sfcg.org. Please allow one business day to receive a response. We’re open weekdays 9:00 am to 5:00pm Central.